First, comcast was late by about 1.5 hours. Then while i’m eating dinner he shows up. So he installs the hardware but they require this “tool” to be installed from their website before they will allow me to use the connection. Ha, this is where my computer gets stubborn and keeps blocking the dll it wants to install (it only works with i.e. too) and he can’t figure it out. He eventually got so frustrated he left forgetting the check and having me sign the paperwork.
Then when he left I fiddled with things for a bit and got it to work..best part is in the process the tools still failed to properly install but it let me skip that part. Yay.