Home › Forums › Discussion Forums › Out of Game › NEED HELP PLEASE
- This topic has 17 replies, 8 voices, and was last updated November 20, 2009 at 5:42 pm by
Thrym.
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- October 13, 2009 at 4:14 pm #33112
I can’t get into the game anymore. Sometimes I get as far as the prompt, “Loading the start area” than a long time passes and it tells me I am timed out. Then when I try again, it tells me the server is now “Off Line”. Does this happen to anyone else? Is the computer I’m using broken? Would it be very hard for me to fix it? I don’t know very much about computers, except for typing into them. Also the computer does not belong to me and the owner would probably get angry if they thought I’d broken it. I would have to be discrete about fixing it, you know?
Kelly Ann
October 13, 2009 at 8:50 pm #57706Nope it’s not just you Kelly. I just tried getting on and it timed out on the start area for me and won’t let me on. Not sure why though.
Peace,
CorOctober 14, 2009 at 2:15 pm #57707The server is being a pain in the ass. I am working on it.
October 14, 2009 at 2:18 pm #57708Gonna be offline for a bit. Sorry. Running diagnostics.
October 16, 2009 at 5:09 am #57709I’ve run a few diagnostics over the last couple of nights and it looks like we have a memory leak OR a really new virus.
The AV software ran and update and I left it running a scan.
If it’s a memory leak, my tech assures me that he has plenty of replacement memory.
October 16, 2009 at 3:40 pm #57710memory leak?
Try duct tape…..
seriously….
October 16, 2009 at 7:51 pm #57711silicone caulk
tbh
imo
October 18, 2009 at 11:54 pm #57712Thank you Mr. Jack. The game works ok now!
Hoping the leaky memory did not make a mess out of your rug!!Kelly Ann 😀 😀 😀
October 19, 2009 at 2:18 am #57713We replaced all of the RAM. Let me know if the server slows to a crawl. It shouldn’t. Or if you can’t get into the game at all.
October 22, 2009 at 1:35 am #57714*Shrugs* I think the memory is leaking again or something. The game was ok for a few days after you fixed it, but now it won’t let me in. The same thing happens as before. I get as far as the “Loading area” part, a long time passes, than it tells me I have timed out and when I try again, it tells me the server is off line.
I know you’re always very busy and if you decide not to fix it I’ll understand. I’m probably the only one who plays it now so . . . it might not be worth the effort just for one or two players, Mr. Jack.
Kelly Ann 😕
October 23, 2009 at 1:10 pm #57715Working on it.
October 31, 2009 at 5:46 am #57716Okay…
I have word from the tech. The system will be worked on Mon/Tues. Hopefully in time for Op’s campaign.
I’ll let you guys know.
T
November 1, 2009 at 1:26 am #57717Thanks allot! Appreciate your dillagence that isn’t required!! You da best!
November 1, 2009 at 2:34 pm #57718T, if anyone tells you that replacing the RAM is going to fix a memory leak, they are pulling your leg. Memory leaks are software problems – not hardware problems – where allocated memory is not being de-allocated after it is no longer needed. It is alarmingly easy to cause a memory leak in c or c++ as the programmer has to do manual memory management in those languages. In fact, it is hard NOT to have a memory leak if the programmer is not skilled AND careful and it all comes down to QA.
Most modern languages “garbage collect” in that they de-allocate the memory of anything that falls out of scope (i.e. is no longer being used), but you can still cause a leak by being a pack rat and holding on to data after it is not needed anymore.
You probably have a service or process that is not cleaning up after itself. You should have your tech people do a memory profile.
Edit: Fixed this totally unproofread mess…
T, if anyone tells you that replacing the RAM is going to fix a memory leak is pulling your leg. Software leaks are software problems
November 2, 2009 at 4:10 pm #57719The terminology I used was incorrect.
I mixed the two. Anyway, there was bad RAM and one of the services IS causing the memory leak as described by Cayle.
We also have a viral infection that has proved rather stubborn.
So far, an altogether obnoxious trio of ills.
Our tech is rather good though. The RAM was the easiest part. We’re down to the finding the mem leak and thwarting the virus. Which he might have accomplished this last weekend. I haven’t had a chance to check with him.
Stay tuned.
November 2, 2009 at 9:26 pm #57720Hopefully it isn’t the h1n1 virus. That could also cause runny memory that then could leak.
Thanks for the updates!
November 20, 2009 at 4:55 pm #57721servers offline…was going to log in last night…
gnome says no as well
November 20, 2009 at 5:42 pm #57722Yes, it’s still down.
Gonna take a look at it Sunday I think.
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